If your question cannot be answered by the FAQs below, please email our support team at firstname.lastname@example.org. We typically respond to all email inquiries within 1 – 2 business days.
Get a quick answer to common problems and questions by choosing any of those listed below.
- January 27, 2012 When can I expect my order to arrive?
- January 20, 2012 Why is my apartment/suite number missing from my email confirmation?
- January 20, 2012 I have not received my order, it may have been returned. What do I do?
Presale Tickets & Events
- November 12, 2010 Why can I only buy 4 presale tickets at a time?
- October 22, 2010 How do I find out if presale tickets are available for a certain show?
- May 9, 2014 How do I manually approve Friends in the forum?
- May 9, 2014 How do I edit or delete my posts in the forum?
- October 22, 2010 I have a new email address. How can I change my information?
- October 21, 2010 I’ve received an Address Verification error, what do I do?
- October 21, 2010 I’m not receiving emails from RascalFlatts.com and I never unsubscribed?
Having Problems Signing In?
- October 21, 2010 Why am I unable to sign in with my Username?
Having Problems Joining?
- October 22, 2010 What is the Flatt Dog Pound?
- October 22, 2010 Can I sign up my child who is under 13 years of age?
- October 21, 2010 How do I join?
- October 21, 2010 Why isn’t my credit card being accepted?
Need More Help?
Please contact customer support by sending an e-mail to email@example.com. We do our best to reply to all inquiries within two (2) business days.