Why isn’t my credit card being accepted?

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The first thing that you should check is that the Billing Address you entered into the registration form matches the Mailing Address on your credit card statement. If it doesn’t match exactly, then your subscription cannot be processed.

If you are sure that the address you are using is correct and funds are available, and you are still receiving an error message, please email us at

More Frequently Asked Questions

Need More Help?

Please contact customer support by sending an e-mail to We do our best to reply to all inquiries within two (2) business days.


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